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Help Desk Support

1 month ago

Cebu City, Central Visayas, Philippines DRM Outsourcing Company Full time
Job Description
The Help Desk Support role will be responsible for handling inquiries, troubleshooting issues, and proposing system
improvements from customers and all employees who utilize our core and business systems. We are seeking individuals
who can contribute to improved system user satisfaction and ensure stable system operation.

Specific Responsibilities
- System User Support (Tier 1 Support)
- System Failure Analysis and Initial Response
- Collaboration with Development Team
- FAQ and User Guide Creation/Improvement
- System Functionality and UX Improvement Proposals
- Weekly Report Creation

Qualifications:
- 1+ year of experience in IT help desk or system operations.
- Basic IT knowledge (Web systems, networks, operating systems, databases, etc.).
- Experience using Bug Tracking Systems (BTS) and document management systems.
- Japanese language communication skills (customer support, internal collaboration).
- English language communication skills (reading technical documentation, interacting with overseas development teams)

Preferred Skills
- ITIL Foundation Certification
- Knowledge of SQL
- Programming experience (e.g., scripting languages)

Work schedule: morning shift
Salary range: negotiable