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Help Desk Professional

2 weeks ago

Bacolod City, Western Visayas, Philippines Ubiquity Full time

As an Help Desk Professional at Ubiquity, you will be responsible for delivering exceptional service to our customers.

Key Responsibilities:

  • Problem Resolution: Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
  • Customer Engagement: Show genuine care and empathy in addressing customer needs and concerns.
  • Process Improvement: Continuously learn about our products and services to enhance the customer experience.

Requirements:

  • Exceptional communication skills—both verbal and written.
  • A knack for problem-solving and thinking on your feet.
  • Ability to work under pressure while maintaining a positive demeanor.

Why Work with Us?

  • Dynamic Environment: Thrive in a fast-paced environment where your hard work and dedication are celebrated.
  • People-First Culture: Be part of a culture that values your contributions and supports your aspirations.