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Hotel Room Coordinator

1 week ago

Manila, National Capital Region, Philippines DoubleDragon Properties Corp. Full time

**Job Summary:**

We are seeking a highly skilled and organized individual to join our team as a Hotel Room Coordinator. In this role, you will be responsible for coordinating the smooth operation of our hotel's front desk services, ensuring that guests receive exceptional service and support.

Main Responsibilities:

  1. Room Assignments: Assign rooms to guests based on their preferences and availability.
  2. Key Packet Preparation: Prepare key packets for guests in a timely and efficient manner.
  3. Check-in/Pre-registration Procedures: Coordinate check-in and pre-registration procedures for arriving groups, ensuring that all necessary paperwork is completed accurately and efficiently.
  4. Room Changes: Review, track, and accommodate requests for room changes when possible, communicating status to relevant staff members.
  5. Communication: Communicate effectively with guests, staff, and other departments to ensure seamless operations.

Qualifications:

  1. Quality Assurance: Comply with quality assurance standards to ensure exceptional guest experiences.
  2. Additional Job Duties: Perform other reasonable job duties as requested by Supervisors, maintaining flexibility and adaptability.
  3. Billing and Adjustments: Review billing and communicate adjustments to FOS as needed.
  4. Skills and Qualifications:
  5. Software Proficiency: Proficient in MS Office and other relevant software applications.
  6. Education: Graduate of Hotel and Restaurant Management or related field.
  7. Communication Skills: Strong oral and written communication skills, with ability to interact effectively with guests and staff.
  8. Time Management: Good time management skills, with ability to prioritize tasks and manage multiple responsibilities.
  9. Experience: 1-2 years experience in Hospitality field, with ability to work independently with minimal supervision.