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Front Desk Associate

1 week ago

Manila, National Capital Region, Philippines JMM hotel Full time
Job Description

The role of a Hotel Receptionist is multifaceted and requires a high level of professionalism. Key responsibilities include:

  • Greeting guests in a friendly and welcoming manner, addressing their queries, and providing assistance as needed.
  • Efficiently managing the check-in and check-out process for hotel patrons, ensuring seamless transitions.
  • Carefully handling room reservations to meet guest expectations and preferences.
  • Maintaining effective communication with various hotel departments to guarantee a cohesive experience for our guests.
  • Responding promptly to guest complaints, offering solutions and alternatives when necessary.
  • Accurately maintaining accurate records of guest information and stay details.
  • Fostering a sense of familiarity by providing detailed insights about the hotel's amenities and services, as well as local attractions.
  • Ensuring that guests have everything they require during their stay, making it a memorable one.