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Customer Service Manager
1 week ago
We are looking for an experienced Customer Service Manager to oversee the daily operations of our store. As a highly motivated leader, you will be responsible for managing a team, delivering excellent customer service, driving sales, and maintaining store standards.
Main Responsibilities:- Customer Experience:
- Ensure customer service standards are met and customers' needs are addressed efficiently.
- Handle customer complaints or issues promptly and professionally.
The successful candidate will also be responsible for:
- Operational Oversight:
- Supervise and manage store operations, ensuring smooth day-to-day functioning.
- Monitor station activities to ensure compliance with company policies, safety standards, and regulations.
Team Management:
- Supervise, mentor, and train station staff, ensuring high levels of performance and adherence to operational standards.
- Conduct regular team meetings to communicate company updates, safety protocols, and address employee concerns.
Safety and Compliance:
- Ensure the store complies with safety regulations, health codes, and environmental requirements.
- Perform regular safety inspections and coordinate emergency drills.
