Customer Service Department Head

6 days ago


Manila, National Capital Region, Philippines DME Service Solutions Full time
Key Responsibilities

The Operations Manager will be responsible for:

  • Managing a team of customer service representatives.
  • Monitoring calls and other correspondence between representatives and customers.
  • Ensuring compliance with company guidelines.

This role requires strong leadership and problem-solving skills, as well as the ability to analyze data and make recommendations for process improvements.

The ideal candidate will have experience in call center management, excellent communication skills, and a proven track record of delivering results in a fast-paced environment.

  • Develop and maintain relationships with key stakeholders, including clients and employees.
  • Identify and address problems and opportunities for the company.
  • Promote a company culture that encourages top performance and high morale.


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