Customer Experience Specialist

9 hours ago

Pasig, National Capital Region, Philippines beBeeHealthcare Full time ₱4,500,000 - ₱8,000,000

Healthcare Account Representative

The ideal candidate will have proficiency in handling healthcare accounts, specifically with experience in AthenaOne EMR, and possess a background in collections. As a representative, you will play a crucial role in ensuring high-quality service delivery and customer satisfaction in our account management department.

Responsibilities:

  • Manage inbound and outbound calls efficiently, addressing inquiries, resolving issues, and providing exceptional customer service to healthcare clients utilizing AthenaOne EMR.
  • Utilize expertise in healthcare accounts to navigate the system effectively.
  • Handle customer accounts in collections, ensuring timely and accurate resolution of outstanding balances, and negotiating payment arrangements when necessary.
  • Maintain detailed and accurate records of customer interactions, transactions, and account updates in the database.
  • Stay updated on industry trends, regulatory requirements, and best practices to enhance service delivery and client satisfaction.

Requirements:

  • Proven experience in customer service, preferably in a healthcare environment, with knowledge of AthenaOne EMR software.
  • Demonstrated experience in handling collections accounts and familiarity with collections practices and regulations.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly and effectively.
  • Strong problem-solving skills and the ability to think critically to resolve customer issues and concerns.
  • Proficiency in using computer applications and software, including MS Office Suite and CRM systems.
  • Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
  • Attention to detail and accuracy in data entry and record-keeping.

As a representative at Elevate Calls Inc., you will contribute to our mission of delivering exceptional customer service in healthcare account management. If you meet the qualifications, we encourage you to apply today.

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