Customer Experience Representative

20 hours ago

Pasig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱200,000 - ₱300,000

**Customer Support Role**

At our organization, we are seeking a professional and empathetic individual to fill the role of Customer Support Specialist. This position is ideal for someone who excels at providing timely, professional, and solution-oriented support via email to ensure an exceptional customer experience.

  • As a key member of our team, your primary responsibilities will include:

  1. Responding promptly and professionally to customer inquiries via email, providing accurate and helpful information about product details, availability, pricing, and usage.

  2. Troubleshooting and resolving service or product issues by identifying root causes and recommending solutions.

  3. Handling order processing tasks, including updates, modifications, and returns.

  4. Escalating unresolved or complex issues to the appropriate internal teams as needed.

  5. Maintaining accurate and comprehensive records of all customer interactions, transactions, and feedback.

  6. Following established communication guidelines and policies to ensure consistency and quality in support.

  7. Collaborating with cross-functional teams to resolve customer concerns efficiently.

  8. Participating in training sessions to stay updated on product knowledge, tools, and internal procedures.

**Requirements and Qualifications**

  • A minimum of 2-3 years of experience in a customer-facing role, preferably in e-commerce or direct-to-consumer settings.

  • Excellent written communication skills in English.

  • Strong attention to detail, organization, and analytical thinking.

  • High level of empathy and the ability to understand and address customer needs effectively.

  • Ability to multitask and perform under pressure in a fast-paced environment.

  • Team player with a strong work ethic and commitment to delivering quality service.

**Benefits**

We offer a competitive compensation package and opportunities for growth and development in a dynamic and supportive environment.

**Nice to Have**

  • Experience in the wellness or health-tech industry.

  • Familiarity with support platforms such as Re:amaze, Shopify, and Starshipit.

  • Prior experience handling international customer service communications.

  • Background working with Western clients or global e-commerce brands.

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