Elevate Customer Experience as a Technical Expert

10 hours ago

Pasig, National Capital Region, Philippines beBeeExpert Full time $45,000 - $60,000
Technical Support Specialist Job Opportunity

We're seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you'll provide expert support on our products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.

You will simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow. Additionally, you'll contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.

To be successful in this role, you should have experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.

You'll also need to have exceptional communication skills and an understanding of web hosting fundamental concepts (domains, DNS, emails, control panels, and website troubleshooting).

Key Skills And Qualifications
  • Fluent in English (C1 or native), written and spoken
  • Experience in customer support in tech or SaaS environments, ideally through live chat
  • Exceptional communication skills
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels, and website troubleshooting)
Benefits

360 Growth: We provide limitless learning opportunities: 3-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries, and industry-leading subscriptions.

Freedom & Responsibility: Enjoy the flexibility to contribute from home. Weekly rotating timelines make it easier to balance studies or other personal priorities.

Wellness Simplified: Your health comes first with company-provided sick days and recharge leave.

Work Hard, Party Hard: Recognize hard work with company events like Workations, Town Hall, Meet the Client initiatives, and team-building experiences.

Celebrate life's big moments with milestone gifts for weddings, new parenthood, and graduations.

Your Day-to-Day

SUCCESS IS A JOURNEY. EVERY CUSTOMER'S PATH IS FILLED WITH MILESTONES AND CHALLENGES, EACH PRESENTING AN OPPORTUNITY FOR YOU TO MAKE AN IMPACT.

As a Technical Support Specialist, you will make success not just possible, but seamless.

YOU WILL PROACTIVELY IDENTIFY AND IMPLEMENT IMPROVEMENTS TO YOUR WORK, TEAM, AND DEPARTMENT.

  • Analytical Customer Experience Expert

    7 days ago

    Pasig, National Capital Region, Philippines beBeeBusiness Full time $57,000 - $69,000

    Business Analysis ProfessionalTransform customer experiences by leveraging data-driven insights. This role involves driving positive change through the analysis of customer feedback, surveys, and interactions.Key Responsibilities:Customer Interaction Analysis: Analyze customer interactions to identify trends and areas for improvement.Reporting and Insights:...

  • Technical Solutions Expert

    7 hours ago

    Pasig, National Capital Region, Philippines beBeeTechnical Full time ₱70,000 - ₱105,000

    Expert Technical Support RoleWe're seeking a dedicated professional to join our team as an expert technical support specialist.Your primary focus will be on delivering exceptional customer support, ensuring customers receive the help they need in a timely and efficient manner.You'll work closely with our team to troubleshoot complex technical issues,...

  • Technical Support Expert

    7 hours ago

    Pasig, National Capital Region, Philippines beBeeTECHNICAL Full time ₱6,600,000 - ₱8,400,000

    Job Title: Technical Support ExpertOverview: We are seeking a skilled and experienced technical support expert to join our team.As a Service Desk Technician, you will be the primary point of contact for customers requiring technical assistance and support. You will be responsible for providing advanced technical support, resolving escalated issues, and...

  • Technical Solutions Expert

    6 hours ago

    Pasig, National Capital Region, Philippines beBeeSolutions Full time $90,000 - $105,000

    We are seeking a highly skilled professional to fill a key role within our Revenue Operation Department.Technical Solutions ExpertThis is an exciting opportunity for a technical expert to join our team and make a significant impact on driving product value, sales success, and prospect satisfaction.Main Responsibilities:To engage with customers and understand...

  • Technical Support and Customer Experience Professional

    3 hours ago

    Pasig, National Capital Region, Philippines beBeeTechnical Full time $72,000 - $83,000

    Technical Support SpecialistThe role of Technical Support Specialist is a key position within our Assessment Delivery Operations and Support department (ADOS). This team assists the Tier 1 Support team by liaising between Support, Development, and Product teams.As part of the technical leaders within ADOS, the Technical Support Specialists provide regular...

  • Technical Support Expert

    10 hours ago

    Pasig, National Capital Region, Philippines beBeeTechnical Full time $45,000 - $60,000

    About UsAt our organization, we strive to deliver top-notch support services to our clients. Our team of experts is dedicated to providing seamless experiences through cutting-edge technology and innovative solutions.We're looking for a skilled Technical Support Specialist to join our ranks. In this role, you will:Provide expert technical assistance via live...

  • Technical Support Expert for Crypto Enthusiasts

    10 hours ago

    Pasig, National Capital Region, Philippines beBeeCustomerSupport Full time $70,000 - $90,000

    Job Title: Technical Support Expert for Crypto EnthusiastsJob DescriptionWe are seeking a highly skilled and passionate Technical Support Expert to join our team. As a Technical Support Expert, you will be responsible for providing exceptional technical support to our clients in the crypto industry.Your primary goal will be to deliver top-notch customer...

  • Senior Technical Expert

    4 hours ago

    Pasig, National Capital Region, Philippines beBeeSupport Full time $57,000 - $87,000

    We are seeking an experienced Technical Support Analyst to join our team of diverse and talented technical support crew. You will have the opportunity to explore emerging technologies in the high-demand Crypto/Blockchain industry, influence our ways of working within a collaborative environment, and continuously learn from our existing team of experts.This...

  • Transform Customer Experience through Expert Instruction

    1 week ago

    Pasig, National Capital Region, Philippines beBeeTraining Full time $90,000 - $120,000

    Technical Training SpecialistWe are seeking a skilled Technical Training Specialist to join our team. The ideal candidate will have experience in delivering technical content to a variety of audiences and a deep understanding of technical concepts.The successful candidate will lead engaging, interactive training sessions for new hires and tenured support...

  • Customer Service Expert

    4 hours ago

    Pasig, National Capital Region, Philippines beBeeCustomerService Full time $35,000 - $50,000

    Job DescriptionWe are seeking a highly skilled customer service expert to join our team at a leading organization. As the primary point of contact for customer inquiries, you will provide exceptional support via phone, email, and online platforms.Your key responsibilities will include:Acting as the main liaison for customer inquiries and providing product...