Customer Experience Manager

The RoleThe Customer Experience Manager (CXM) will lead Ecosa's Customer Experience Team in mapping and optimising customer touchpoints to ensure a seamless and engaging experience throughout the customer lifecycle. As a strategic leader and manager, this position will oversee the design, implementation, and optimisation of customer journey processes while...

Key RolesThis strategic CRM professional will lead data-driven campaigns, customer engagement and loyalty through effective collaboration and cross-functional communication.Customer-obsessed individuals with a passion for impactful brand-building experiences are ideal candidates.The role requires hands-on experience in managing loyalty or membership...

Job Qualifications· Answer concerns and requests for reservations to PMO· Manage disputes effectively· Provide excellent customer service· Utilize knowledge of Building Code (PD 957) in daily tasks· Handle both horizontal and vertical projects· Communicate effectively with clients and stakeholdersQualifications· 3-5 years of proven experience in...

Key Responsibilities:Customer Experience Strategy & Execution - develop and implement comprehensive strategies to optimize the customer/user experience across all user touchpoints—including the app, website, social media channels (e.g., Facebook), and customer service hotline.Research, Analytics and Benchmarking - conduct regular research and surveys to...

PurposeLead and manage the fulfillment and customer service operations of Richboyz, ensuring fast and accurate order processing, high-quality customer support, and clear coordination with production (including reject/defect flow).Key Responsibilities1. Order FulfillmentOversee Metro Manila and provincial order processing (Marvin + Eljhay).Ensure orders are...

Customer Service Supervisor RoleWe are seeking an experienced leader to oversee a team of inbound customer service agents, coaching and developing their skills to drive high-performance results.This role requires strong communication and problem-solving skills to ensure seamless delivery of tailored solutions to our clients. Supervisors in this position will...

Job SummaryThe Customer Service Manager plays a vital role in ensuring exceptional customer experiences. This individual will oversee the management of customer service activities, including complaint resolution, order fulfillment, and customer communication.Responsibilities include developing and implementing customer service policies, procedures, and...

Join us as a Customer Experience AssociateAre you passionate about delivering exceptional customer experiences? We are seeking a highly skilled and dynamic professional to join our team as a Customer Experience Associate.The ideal candidate will be responsible for providing timely and effective support to customers through various channels, including direct...

Job OverviewWe are seeking a Customer Success Manager to join our team. This is a 100% remote position, and you will focus on business development and customer retention through consistent customer contact, quarterly business reviews (QBRs), and management of a base of customers.About Your New RoleCultivate a deep understanding of products, technology,...

Job OverviewWe are seeking a proactive and enthusiastic Customer Experience Lead to ensure our clients receive outstanding service and support throughout their engagement with us. This role is crucial for fostering long-term relationships, ensuring customer satisfaction, and driving retention.You will work closely with the engineering, sales, and project...