Customer Experience Representative

8 hours ago

Pasig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱1,200,000 - ₱2,000,000
Job Title: Customer Support Specialist

 

Job Overview

This role is ideal for someone who enjoys providing top-notch customer support and ensuring that clients receive the highest level of service.

  • Provide timely and efficient support to clients via phone, email, or chat using client CRM software such as Salesforce.
  • Address customer inquiries, concerns, and issues with professionalism and a focus on customer satisfaction.
  • Collaborate with internal teams to escalate and resolve complex technical problems.
  • Identify opportunities for process improvement and efficiency in customer support procedures.
  • Work closely with team members and management to implement enhancements to existing processes.
  • Maintain accurate and detailed records of customer interactions, technical issues, and resolutions.
  • Contribute to the development and updating of knowledge base articles and support documentation.
  • Communicate effectively with clients to understand their needs and expectations.
  • Provide regular updates and feedback to customers regarding issue resolution.
  • Monitor and evaluate customer interactions to ensure service quality meets or exceeds company standards.
  • Participate in quality assurance initiatives and training programs.
  • Be adaptable and adjust to business needs.

 

Required Skills and Qualifications
  • Proficient English fluency.
  • Experience using Salesforce.
  • Minimum 3 years of experience in customer support.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work independently, prioritize tasks, and manage multiple issues simultaneously.
  • Fast learner with adaptability in a fast-paced environment.
  • Bachelor's Degree (nice to have).

 

Benefits

This position may require occasional evening or weekend work to accommodate different time zones or meet project deadlines.

If you are passionate about delivering exceptional customer support, thrive in a dynamic environment, and contribute to client success through outstanding service and support, we invite you to apply for this challenging opportunity.

 

Working Conditions

  • Customer Experience Representative

    14 hours ago

    Pasig, National Capital Region, Philippines beBeeExperience Full time $35,000 - $45,000

    Customer Experience RepresentativeWe are seeking a skilled Customer Experience Representative to join our team. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and support.The ideal candidate will have excellent communication skills, a strong ability to problem solve, and the capacity to...

  • Customer Experience Representative

    14 hours ago

    Pasig, National Capital Region, Philippines beBeeCustomerService Full time ₱250,000 - ₱350,000

    Job OpportunityWe are seeking a Customer Service professional to join our team, located at our Ortigas, Pasig City call center. As a customer service representative, you will support our client's products and provide exceptional service to their customers.Your responsibilities will include using various forms of communication to address customer needs,...

  • Customer Experience Representative

    13 hours ago

    Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱500,000 - ₱1,000,000

    Job TitleA Customer Service Representative Position Awaits You!Are you a natural problem solver with excellent interpersonal skills? Do you thrive on creating memorable customer experiences?We're looking for enthusiastic individuals to handle inbound and outbound calls professionally and efficiently. If you have prior call center experience, reside within...

  • Exceptional Customer Experience Representative

    2 days ago

    Pasig, National Capital Region, Philippines beBeeResponsibilities Full time ₱800,000 - ₱1,200,000

    Customer Service Representative OpportunityWe are seeking a highly skilled and organized individual to join our Customer Care team as a Customer Service Representative. As a key member of our department, you will play a vital role in delivering exceptional service and support to our customers.This is an exciting opportunity for someone who is passionate...

  • Customer Service Representative – No Experience Needed

    1 week ago

    Pasig, National Capital Region, Philippines CORPORATE VISIONS INC Full time ₱23,000 per year

    Are you looking to kickstart your career in customer service? Whether you're a fresh graduate, a career shifter, or someone with experience, we want to hear from you We're currently hiring Customer Service Representatives to join our dynamic team based in Bridgetowne, Pasig. Enjoy competitive compensation, training opportunities, and a supportive work...

  • Customer Service Representative

    1 week ago

    Pasig, National Capital Region, Philippines HealthQuist Inc. Full time ₱600,000 - ₱1,200,000 per year

    Company DescriptionHealthQuist is a revenue cycle management company located in Pasig. We specialize in providing customized full-service medical billing to our healthcare clients. Our services go beyond standard medical billing, offering additional benefits designed to maximize collections and increase efficiency for office staff. Our goal is to allow...

  • Customer Service Representative

    1 week ago

    Pasig, National Capital Region, Philippines Eastvantage Full time ₱600,000 - ₱1,200,000 per year

    We're Hiring: Customer Service Representative - Bi-Lingual (Mandarin/English) We are seeking a dedicated and bilingual Customer Service Representative to provide exceptional support to our Mandarin and English-speaking customers. The ideal candidate will have strong communication skills, cultural awareness, and the ability to resolve customer inquiries...

  • Customer Experience Specialist

    13 hours ago

    Pasig, National Capital Region, Philippines beBeeHealthcare Full time ₱4,500,000 - ₱8,000,000

    Healthcare Account RepresentativeThe ideal candidate will have proficiency in handling healthcare accounts, specifically with experience in AthenaOne EMR, and possess a background in collections. As a representative, you will play a crucial role in ensuring high-quality service delivery and customer satisfaction in our account management...

  • Customer Experience Representative

    7 days ago

    Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱3,000,000 - ₱4,800,000

    Customer Service ProfessionalWe are seeking a skilled Customer Service Professional to join our team. In this role, you will play a crucial part in delivering exceptional customer experiences.Key Responsibilities:Answer phone, ticket, and chat inquiries in a timely mannerConduct customer interviews to resolve issues efficientlyProcess proper documentation...

  • Customer Service Representative

    1 week ago

    Pasig, National Capital Region, Philippines Corqspace Full time $104,000 - $130,878 per year

    Company DescriptionCorqspace offers IT solutions to help businesses run their IT operations smarter, faster, and more reliably. We provide end-to-end support, from onboarding to after-sales, ensuring seamless integration and efficient system management. Our services are designed to meet the evolving needs of the modern business environment.Role...