
Empower Family Caregivers
22 hours ago
We're seeking empathetic professionals to empower underserved families access care.
Making family care possible. Our mission is to train and employ family caregivers so they can get paid for the care they provide at home.
The Position- Collect, review and accurately track documentation from caregivers and families.
- Manage daily phone interactions, providing clear guidance and support throughout the documentation process.
- Verify accuracy and completeness of all documentation, ensuring compliance with state regulations and Medicaid/Medicare requirements.
- Communicate effectively and compassionately with families via phone, text and email to ensure a supportive experience.
- Maintain well-organized records and send timely reminders to prevent lapses.
- Partner with onboarding, credentialing and family support teams to ensure seamless processes for families and caregivers.
- Extensive experience in customer service, administrative support or healthcare-related roles.
- Proven ability to manage high-volume inbound and outbound calls in fast-paced environments.
- Strong organizational skills with exceptional attention to detail in document review and tracking.
- Clear, professional communication skills, both verbal and written.
- Proficiency with CRM systems, shared drives and/or document management tools.
- Ability to handle multiple priorities, manage follow-ups and consistently meet deadlines.
- Compassionate, patient and empathetic approach when supporting families and caregivers.
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Empower Family Caregivers
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