
Empower Family Caregivers
1 day ago
Unlock new opportunities for family caregivers to receive fair compensation for their hard work. At our organization, we aim to revolutionize the way we approach family caregiving.
The RoleWe are seeking a highly skilled professional to join our team. This is not your typical sales or customer success position. Instead, you'll be working with real families and individuals who require care and support. Your role is to empower these families by facilitating the documentation process, ensuring that all necessary paperwork is completed accurately and efficiently.
Your key responsibilities will include:
- Collecting, reviewing, and accurately tracking required documentation from caregivers and families.
- Conducting outbound calls and responding to inbound inquiries, providing clear guidance to families throughout the documentation process.
- Managing a high volume of daily phone interactions (60–70 calls), demonstrating professionalism, empathy, and efficiency.
- Verifying that all documentation is accurate, complete, and compliant with state regulations and Medicaid/Medicare requirements.
- Communicating effectively and compassionately with families via phone, text, and email to ensure a supportive experience.
- Maintaining well-organized records, monitoring upcoming expirations, and sending timely reminders to prevent lapses.
- Partnering with onboarding, credentialing, and family support teams to ensure a seamless process for families and caregivers.
Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. We're building a tech-powered, family-first care platform to deliver care efficiently, improve health outcomes, and provide an exceptional experience nationwide.
Our values drive everything we do:
- Family First - Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships.
- Urgency with Precision - Millions of families are waiting for care, and they cannot wait. We match their urgency with our own, delivering exceptional care without compromise.
- Relentlessly Resourceful - As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
- Purpose with Positivity - We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, and teamwork make us stronger as a team and better for the families we serve.
- Driven to Redefine What's Possible - We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.
We offer competitive compensation packages, generous paid time off, team bonding opportunities, and growth prospects to help you succeed in your role.
Apply now to join our dynamic team and become part of a movement that prioritizes family care and empowerment
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