Strategic Customer Success Manager

We are seeking a dynamic professional to assume a key role as a champion for our enterprise customers. As a trusted advocate, you will think strategically and drive quantifiable value to our customers via our products and services.

• Lead the development of joint customer success plans, value plans and other essential customer assets. Review and maintain such joint assets on a regular basis, contribute to ongoing improvement and evolution of such assets, maintain regular monthly and quarterly cadence and facilitating executive success reviews
• Conduct regular customer meetings with accounts within designated portfolio in accordance with governance framework and leading industry trends
• Orchestrating partnership with sales teams, services teams and partners to ensure success of Dayforce opportunities within the customer base. Proactively identify revenue opportunities and leads and pass them on to sales for execution
• Demonstrate strong customer management, commercial, technical, and business acumen combined with passion and strength for building executive level customer relationships
• Leading preparation and presentation of business proposals, analyzing commercial data and making commercially sustainable, profitable recommendations
• Generating revenue as and when required, from existing customer base, by recommending/promoting value added services, participating in sales performance incentive programs
• Developing account and territory plans for designated customers, maximizing growth potential, customer maturity progression, improving retention and on time renewals, and securing advocates and referenceable customers
• Maintaining a high level of customer retention rate based on strong customer satisfaction, ensuring customers are reference-able for new sales prospects
• Operational excellence and ongoing improvement of managing and maintaining up-to-date customer contracts and renewals, reflecting the services engaged for and the expectations of the customers
• Acting as an objective customer advocate back into the business, maintaining a high level of customer satisfaction whilst managing customer's expectations
• Anticipate customers' future requirements and provide broader industry/vertical/geo insights based on external and internal information
• Maintain accurate records of customer details in CRM systems and assist in evolving CRM setup to meet ongoing changing needs of the business
• Identify solutions for greater and faster time to value through understanding of customer requirements, external context, and researching options available in our product and service offerings
• Manage regional User Groups, attendance at customer days, case studies and testimonials

• 7+ years' experience in a customer-facing role or equivalent combination of education and related experience
• Foundational knowledge of customer success in SaaS industry, HR tech or Payroll industry
• Ability to build relationships with multiple stakeholders across the business internally and externally
• Executive presence, confidence and credibility
• Excellent communication skills in English, written and verbal
• Proficiency in using MS Office, Salesforce CRM or similar tool
• Ability to manage multiple concurrent engagements and prioritize competing priorities

Our company values diversity and encourages individuals to apply based on their passions. We offer personal and professional growth opportunities, excellent time away from work programs, comprehensive wellness initiatives, and recognition through competitive pay and benefits. With a focus on community impact, we provide opportunities to thrive both in your career and personal life.

We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, please refer to our fraudulent recruiting statement found here: dayforce.com/be-aware-of-recruiting-fraud