Customer Success Opportunities

2 weeks ago

Porac, Philippines beBeeSuccess Full time ₱1,500,000 - ₱2,500,000
Job Title:

Customer Success Specialist

Job Description

You will play a key role in driving customer satisfaction and loyalty by providing exceptional support to our clients.

The ideal candidate will have a strong background in customer service, with a proven track record of success in resolving complex issues and meeting customer needs.

  • 2+ years of experience working in customer-facing roles
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience with CRM software and data analysis tools
Responsibilities

Key Responsibilities:

  • Manage high volume of customer contacts and communications via phone and email daily
  • Use contact search and productivity tools to verify contact information
  • Conduct health checks at recurring intervals to gauge product satisfaction and value completion
  • Develop product knowledge to address customer objections intelligently
  • Document and track feedback and measurements through surveys, calls, and emails
  • Capture customer expectations, experiences, satisfaction, and potential abandonment - 'Voice of the Customer'
  • Address customer concerns through appropriate communication channels
  • Collaborate with teams and management to promote positive customer experiences
Benefits

Our Benefits Include:

  • Health Insurance with Dental Coverage
  • Paid Time off
  • Bereavement Leave
  • Life Insurance
  • Group Personal Accident Program
  • Employee Assistance Program
  • Rewards and recognition programs
  • Wellness Incentive Program
  • Learning and Development Programs

Concentrix operates as a Virtual First company. A reliable internet connection and a dedicated workspace at home are required. You should be within a commutable distance to the NCR office for occasional attendance. Movement of company-owned equipment requires prior approval per PEZA regulations.

Location: Makati City - Ayala North Exchange

Time Type: Full time

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