Strategic Account Development Manager

2 weeks ago

Porac, Philippines beBeeCustomerSuccess Full time ₱900,000 - ₱1,200,000
Job Overview:

We are seeking an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing a portfolio of accounts and leading the engagement throughout the customer lifecycle.

Key Responsibilities:
  • Manage a diverse portfolio of customers ensuring timely issue resolution and high levels of customer satisfaction.
  • Develop strong relationships with key stakeholders within customer organizations to understand and address client needs and concerns in a proactive manner.
  • Partner with customers to build joint business plans that drive value realization and achieve strategic objectives.
  • Deliver exceptional customer experiences through regular communication, thorough issue resolution, and strategic account planning.
  • Monitor customer analytics and Key Performance Indicators (KPIs) to reinforce the value of our solutions and identify areas for improvement.
  • Coordinate activities across various teams including onboarding, sales, product operations, services, and renewals to ensure seamless handoffs and optimal customer outcomes.
  • Work collaboratively with cross-functional teams to implement scalable programs and process improvements that enhance internal efficiency and customer experience.

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