Customer Success Professional

2 weeks ago

Porac, Philippines beBeeSuccess Full time $61,250 - $130,000
Job Title:

Customer Success Manager

Job Description

We're looking for a seasoned Customer Success Manager to join our team. As the primary point of contact for some of our most valued customers, you'll play a critical role in ensuring their success with our products.

This role requires strong customer relationships, adoption campaigns, and proactive issue resolution. You'll partner cross-functionally with support, professional services, sales, and marketing segments to create customer success that drives positive customer satisfaction and account growth.

Main Responsibilities:
  • Develop strong customer relationships and serve as a trusted advisor.
  • Drive adoption across multiple product technology stack to ensure customers maximize ROI.
  • Manage Adoption Campaigns through regular updates in Salesforce.
  • Ensure customer satisfaction by facilitating quarterly business reviews, executing mutual success plans, addressing technical demands, and escalating issues promptly.
  • Mitigate churn risk and protect portfolio MRR growth.
  • Maintain and grow monthly recurring revenue for RingCentral's most valued customers.
  • Project Management - quarterback internal and external initiatives.
  • Act as sales liaison, build internal relationships to drive growth expansion, manage partner relationships to better support premium RingCentral customers.
  • Partner cross-functionally to create customer success that drives positive customer satisfaction and account growth.
Desired Qualifications:
  • 3-7 years plus of direct enterprise-level customer success experience.
  • Proven track record of success with verifiable history of exceeding customer satisfaction and adoption goals.
  • Driven by personal, team, and company achievement with a commitment to excellence.
  • Possess rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality.
  • Strong analytical, problem-solving, and dot-connecting skills with ability to develop quick situational awareness.
  • Enterprise-ready solution-oriented mindset to understand and solve complex customer issues.
  • Experience interacting with C-level executives and influencing decisions.
  • Strong communication skills - written and verbal - with understanding of situational best practices.
  • Excellent presentation skills from small to large audiences.
  • Ability to lead, manage, or influence internal and customer resources to achieve successful outcomes.
  • VoIP technology, Contact Center technology, and terminology including SIP, RTP, QoS, COS, and codecs preferred.
  • Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred.
About Us:
  • We are an equal opportunity employer committed to diversity and inclusion.
  • We offer comprehensive benefits, competitive salary range, and opportunities for growth and development.

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