Service Delivery Analyst

5 days ago


Makati City, National Capital Region, Philippines SuperStaff Full time
Key Responsibilities
  • Monitor call and text activity, ensuring adherence to operational procedures and supporting the operations management team.
  • Analyze workforce management data, including contact volume, average handling time, non-productive time, and service performance results.
  • Develop strategies to enhance service delivery, working closely with cross-functional teams.
  • Provide high-quality customer service, resolving issues quickly and comprehensively.
  • Maintain accurate records and reports, using business intelligence tools to inform strategic decisions.

We are committed to supporting your career growth and development, offering opportunities for training and professional advancement.



  • Makati City, National Capital Region, Philippines Socium - Teams Done Differently Full time

    Role DescriptionThe Technology Delivery Senior Manager will be responsible for leading the service delivery management for retail banking projects at Socium - Teams Done Differently. This role involves overseeing the successful delivery of projects and services, ensuring high-quality standards, timely execution, and alignment with strategic objectives.Main...


  • Makati City, National Capital Region, Philippines Ascendion Full time

    Service Delivery Manager – IT & Banking SolutionsAscendionNegotiableOn-site - Makati 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionRole:We are seeking an experienced service delivery manager to oversee IT service delivery and banking technology projects in Manila, Philippines.This role requires strong leadership in IT service management,...


  • Makati City, National Capital Region, Philippines Ascendion Full time

    Job OverviewWe are seeking an experienced professional to oversee the delivery of IT services and banking technology projects in Manila.This role requires strong leadership in IT service management, stakeholder coordination, and process optimization to ensure seamless service delivery for banking and financial solutions.Key ResponsibilitiesLead...


  • Makati City, National Capital Region, Philippines Tamaray People Solutions Corporation Full time

    Tamaray People Solutions Corporation is seeking a Service Delivery Manager to join our team.About the RoleThe Service Delivery Manager will be responsible for ensuring the high-quality service provided by our agents.The ideal candidate will have excellent leadership skills and the ability to work effectively in a team environment.This is an exciting...

  • IT Service Analyst

    3 days ago


    Makati City, National Capital Region, Philippines Asia Select, Inc. (ASI) Full time

    About the JobThe IT Service Analyst position at Asia Select, Inc. (ASI) offers an exciting opportunity for individuals who are passionate about delivering exceptional customer service and have a keen interest in IT.Responsibilities:Provide timely and cost-effective resolutions to technical issues within specified service level agreements.Apply a high level...


  • Makati City, National Capital Region, Philippines DTCC Full time

    **Overview**The Workforce Services Lead role is an exciting opportunity to join the Procurement Team at DTCC. As a member of this team, you will be responsible for managing the execution of services procurement processes, including sourcing, negotiation, and delivery.


  • Makati City, National Capital Region, Philippines PHIL FIRST- HUMAN RESOURCES & SERVICES (FHRS) INC. Full time

    Job Title: IT Service Delivery ProfessionalAt PHIL FIRST-HUMAN RESOURCES & SERVICES (FHRS) INC., we are seeking a highly skilled IT Service Delivery Professional to join our team. As a key member of our technical support team, you will be responsible for delivering exceptional customer service and resolving technical issues efficiently.Your primary objective...


  • Mandaluyong City, National Capital Region, Philippines Metacom Careers Full time

    Metacom Careers is hiring a Service Management Analyst to ensure efficient IT service delivery while improving service quality and user satisfaction.You will monitor service performance, manage incidents, coordinate changes, and enhance IT services in collaboration with cross-functional teams.Key Responsibilities:Service Monitoring & Performance: Track and...


  • Makati City, National Capital Region, Philippines Microbase Incorporated (Official Page) Full time

    Microbase Incorporated (Official Page) is a leading provider of IT solutions, and we are seeking a talented IT Service Delivery Lead to join our team.Job DescriptionThis role involves ensuring the service desk team meets agreed service levels, building relationships with internal and external customers, managing service performance, and suggesting...


  • Makati City, National Capital Region, Philippines WEWILL TECH CORP. Full time

    Job DetailsWe are seeking a highly skilled Service Delivery Expert to join our team at WEWILL TECH CORP. This role involves delivering exceptional customer service and support to our clients.ResponsibilitiesProvide customer support via phone, email, and chat.Address inquiries and resolve issues in a timely manner.Maintain detailed records of customer...


  • Makati City, National Capital Region, Philippines ACMobility Full time

    About the Service Delivery Manager role:This position is responsible for ensuring excellent customer service and maintaining customer satisfaction after the sale of products and services.Responsibilities:Handling customer inquiries and resolving issues.Processing warranties and ensuring customer support.Maintaining positive relationships with customers and...


  • Makati City, National Capital Region, Philippines Ascendion Full time

    Service Delivery Manager – Oracle & SAP ERP SolutionsAscendionNegotiableOn-site - Makati 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionRole:We are seeking an experienced service delivery manager to lead IT service delivery, ERP solutions, and enterprise application projects, with a strong focus on Oracle Suite and SAP modules.The ideal candidate...


  • Makati City, National Capital Region, Philippines Q2 HR Solutions Full time

    Senior Cloud Support Lead OpportunityWe are seeking an experienced Senior Cloud Support Lead to join our IT team at Q2 HR Solutions. As a key member of our team, you will be responsible for managing our cloud infrastructure, ensuring high levels of service availability, and supporting the development of our engineering projects.About the Position:The Senior...


  • Makati City, National Capital Region, Philippines Michael Page Full time

    Michael Page is seeking a Service Delivery Expert to join our team.The successful candidate will have extensive experience in field-based services, excellent communication skills, and a deep understanding of customer needs.Key Responsibilities:Deliver high-quality technical services to customers, meeting their requirements and expectations.Collaborate with...


  • Makati City, National Capital Region, Philippines Poutrix Full time

    Poutrix is a global leader in sustainable design, engineering, and consultancy solutions. We are seeking a highly experienced Service Excellence Director to join our team and drive excellence in service delivery within the service area, positioning GEC as a centre of excellence, and supporting the implementation of the global S&A strategy.The ideal candidate...


  • Makati City, National Capital Region, Philippines Cartrack Full time

    At Cartrack, we are looking for a highly skilled Service Delivery Manager to oversee our dealership-sales team and drive business growth.Key ResponsibilitiesTeam Leadership: Manage the dealership-sales team by setting service standards and ensuring key performance indicators (KPIs) are met.Interdepartmental Coordination: Foster strong collaboration between...


  • Makati City, National Capital Region, Philippines Ninja Van Full time

    Ninja Van is a pioneer in the logistics industry, revolutionizing delivery services across Southeast Asia. We provide hassle-free solutions to businesses of all sizes, leveraging technology to enhance efficiency and accuracy.Our Shipper Operations Unit plays a crucial role in ensuring seamless experiences for our shippers. Their main responsibilities include...


  • Makati City, National Capital Region, Philippines KMC Solutions, Inc. Full time

    Service Delivery and Support RepresentativeKMC Solutions, Inc. is seeking a Service Delivery and Support Representative to join our team as a CUSTOMER SERVICE ADVOCATE.This role is responsible for delivering exceptional customer experiences across various communication channels, including voice, chat, email, SMS, and social media.The successful candidate...


  • Makati City, National Capital Region, Philippines UnitedHealth Group Full time

    Job DescriptionThe Senior Systems Analyst - Telecommunications will play a crucial role in driving business growth by analyzing request queues, processing service requests, and executing access audits. This position requires strong analytical skills, with experience in contact center telephony platforms and large enterprise environments.Responsibilities...


  • Makati City, National Capital Region, Philippines Kone México Full time

    About the RoleWe are seeking an experienced leader to join our team as Head of Service Operations. As a strategic thinker and problem-solver, you will play a key role in driving business growth and improving operational efficiency.Your primary responsibility will be to lead a team of professionals responsible for delivering maintenance services to customers...