Service Delivery and Support Representative

3 days ago


Makati City, National Capital Region, Philippines KMC Solutions, Inc. Full time
Service Delivery and Support Representative

KMC Solutions, Inc. is seeking a Service Delivery and Support Representative to join our team as a CUSTOMER SERVICE ADVOCATE.

This role is responsible for delivering exceptional customer experiences across various communication channels, including voice, chat, email, SMS, and social media.

The successful candidate will be an advocate for customer interests, ensuring that they receive high-quality service while upholding Zenni's customer-centric values.

  • Main Objectives:
  • Provide timely and effective responses to customer inquiries, resolving issues efficiently.
  • Work collaboratively with other teams to gather customer feedback and implement improvements.
  • Maintain a thorough understanding of the customer base and adapt communication to suit their needs.
  • Demonstrate expertise in product knowledge and offer personalized style advice to customers.


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