IT Service Delivery Director

4 days ago


Makati City, National Capital Region, Philippines Ascendion Full time
Job Overview

We are seeking an experienced professional to oversee the delivery of IT services and banking technology projects in Manila.

This role requires strong leadership in IT service management, stakeholder coordination, and process optimization to ensure seamless service delivery for banking and financial solutions.

Key Responsibilities
  • Lead cross-functional teams to ensure seamless service operations and compliance.
  • Manage SLAs, vendor relationships, and ITIL processes for banking technology solutions.
  • Collaborate with business and IT teams to align technology solutions with client needs.
  • Identify areas for process improvement and automation to enhance service efficiency.
Requirements
  • 8-15 years of experience in IT service delivery, project management, or banking technology solutions.
  • Hands-on experience in SDLC, Agile, ITIL frameworks, and cloud platforms.
  • Background in banking, fintech, or enterprise IT services.
  • Strong leadership, problem-solving, and communication skills.


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