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IT Service Delivery Specialist

1 week ago

Makati City, National Capital Region, Philippines UnitedHealth Group Full time
Job Description

The Senior Systems Analyst - Telecommunications will play a crucial role in driving business growth by analyzing request queues, processing service requests, and executing access audits. This position requires strong analytical skills, with experience in contact center telephony platforms and large enterprise environments.

Responsibilities include:

  • Analyzing request queues to establish fulfillment approaches.
  • Collaborating closely with teams to ensure smooth operations.
  • Executing access audits for credentialing-related purposes.
  • Conducting data trend analysis to recommend process improvements.

Required qualifications include:

  • Undergraduate degree or equivalent work experience.
  • A minimum of 4 years of IT experience in large enterprises, utilizing tools like Rally or ServiceNow.
  • 2+ years of experience working on contact center telephony platforms.
  • Familiarity with Microsoft Teams, Excel, and SharePoint.
About the Company

UnitedHealth Group is committed to mitigating its impact on the environment and delivering equitable care that addresses health disparities and improves outcomes. We strive to create a healthier world by providing innovative care solutions and believe that diversity is essential for success.