IT Service Delivery Head

4 days ago


Makati City, National Capital Region, Philippines Socium - Teams Done Differently Full time
Role Description

The Technology Delivery Senior Manager will be responsible for leading the service delivery management for retail banking projects at Socium - Teams Done Differently. This role involves overseeing the successful delivery of projects and services, ensuring high-quality standards, timely execution, and alignment with strategic objectives.

Main Responsibilities:
  • Service delivery management for retail banking projects, ensuring quality, timeliness, and scope.
  • Project planning, execution, monitoring, and closure, aligning with business goals and objectives.
  • Collaboration with stakeholders, including business units, IT, and external vendors, for effective coordination and communication.
  • Process improvement initiatives, implementing best practices, and driving continuous improvement for enhanced efficiency and effectiveness.
  • Risk management and compliance, ensuring adherence to internal policies and regulatory requirements.
  • KPI establishment and monitoring, tracking project progress and service delivery against organizational objectives.
  • Leadership of a high-performing service delivery team, providing guidance, coaching, and development.


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