Delivery Service Coordinator

7 days ago


Makati City, National Capital Region, Philippines Ninja Van Full time

Ninja Van is a pioneer in the logistics industry, revolutionizing delivery services across Southeast Asia. We provide hassle-free solutions to businesses of all sizes, leveraging technology to enhance efficiency and accuracy.

Our Shipper Operations Unit plays a crucial role in ensuring seamless experiences for our shippers. Their main responsibilities include monitoring the Shipper Dashboard, managing shipment SLA performance, and providing regular reports.

The Unit's team members must possess excellent communication skills, be able to work independently, and demonstrate a proactive approach to resolving issues. They should also have basic knowledge of computer programs, spreadsheet functions, and be familiar with the Cebuano/Visayan and Hiligaynon dialects/languages.

Main Responsibilities
  1. Oversee the entire delivery process, from pick-up to drop-off.
  2. Manage and maintain accurate records of shipment details.
  3. Investigate and resolve any issues related to lost or damaged parcels.
  4. Provide effective communication to shippers regarding parcel status.
  5. Coordinate with First Mile & Shipper Operations teams to resolve complaints.
Key Requirements
  1. Bachelor's degree in marketing, communications, business administration, or a related field.
  2. Minimum 3-5 years of experience in Sales and/or Sales Operations.
  3. Proven track record of sales success and customer service experience.
  4. Basic knowledge of computer programs and spreadsheet functions.
  5. Prior experience in a startup environment is an advantage.


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