IT Service Analyst

5 days ago


Makati City, National Capital Region, Philippines Asia Select, Inc. (ASI) Full time

About the Job

The IT Service Analyst position at Asia Select, Inc. (ASI) offers an exciting opportunity for individuals who are passionate about delivering exceptional customer service and have a keen interest in IT.

Responsibilities:

  1. Provide timely and cost-effective resolutions to technical issues within specified service level agreements.
  2. Apply a high level of technical expertise to diagnose infrastructure and network issues, and support both 1st and 2nd line requests effectively.
  3. Collaborate with the IT team to identify opportunities for process improvements and implement changes to enhance service delivery.
  4. Develop and maintain detailed knowledge of the organization's IT systems, applications, and infrastructure.
  5. Utilize industry-leading tools and technologies to manage and resolve technical issues efficiently.
  6. Engage with customers to understand their technical requirements and provide tailored solutions to meet their needs.

Requirements:

  1. At least 1-2 years of experience in a help desk or technical support role.
  2. Strong understanding of IT systems, applications, and infrastructure.
  3. Excellent communication and interpersonal skills.
  4. Ability to work in a fast-paced environment and adapt to changing priorities.
  5. Strong problem-solving and analytical skills.
  6. Knowledge of industry-standard help desk software and tools.

Work Schedule: Monday – Friday, Must be flexible to UK time 3 pm-12 MN

Work Setup: 100% onsite


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