Remote Team Coordinator

2 days ago

Mandaue City, Central Visayas, Philippines beBeeLeader Full time ₱1,800,000 - ₱2,500,000
Lead Team Coordinator

We are seeking a skilled and experienced Lead Team Coordinator to join our team.

Job Description:

  • Act as the main point of contact for all team members regarding questions about any processes or products.
  • Work closely with Training associates to get new hires up to speed.
  • Review calls and tickets to ensure that Service Level Agreements (SLAs) are met.
  • Send nightly updates or end-of-day reports.
  • Handle calls and tickets as needed and continue to provide excellent service to clients or customers.
  • Monitor calls and assist with Quality Assurance audits.
  • Periodically, monitor the team's attendance.
  • Update the leadership team on any issues/updates about the accounts.

Required Skills and Qualifications:

  • Strong verbal and written English skills.
  • A strong background in performance management concepts.
  • Openness to shifting schedules, flexibility regarding work hours, and availability to work on holidays.
  • Excellent coaching knowledge and skills.
  • Ability to work under pressure.
  • Above-average English written and verbal communication skills.
  • Demonstrated track record in achieving targets and improving agent performance.
  • Service and customer-focused mindset.
  • Strong analytical skills and attention to detail.
  • Strong decision-making and problem-solving abilities.
  • Knowledge of call center tools and processes.
  • Ability to develop a plan and lead the team by allocating resources, assigning responsibilities, coordinating, communicating, and participating in activities necessary to achieve company goals.

Benefits:

At our organization, we offer a positive, encouraging, and performance-driven culture that enables our team members to build rewarding, long-term careers. We're proud of our exceptional Glassdoor rating of 4.5, which is the highest in the Business Process Outsourcing industry.

Our remote work model provides all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. We have built a culture and a set of processes that support the success of our remote team members.

What You'll Do:

  1. Manage and coordinate daily team activities.
  2. Develop and implement strategies to improve team performance.
  3. Provide coaching and guidance to team members.
  4. Conduct regular team meetings and training sessions.

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