Remote Rehabilitation Experience Coordinator

2 days ago

Mandaue City, Central Visayas, Philippines beBeePatient Full time $40,000 - $60,000

About us

We've reimagined the way patients experience rehabilitation.

Our program allows patients to complete inspiring, convenient, life-saving therapy remotely.

We're a team of professionals who believe technology and data can transform lives and industries.

We're working with some of America's largest hospitals and most innovative insurers to make our vision a reality.

You'll be part of a dynamic environment that's rapidly growing and changing. You're detail-oriented and capable of aligning tasks with broader objectives, dedicated to enhancing operational efficiency and expanding access to transformative therapies.

Position Overview:

This role will play a critical part in our daily operations, requiring excellent communication skills, strong attention to detail, and the ability to manage multiple tasks simultaneously in a remote work environment.

In this position, you'll provide administrative support to our teams, manage patient communications, and ensure efficient workflow within our clinic.

The key responsibilities include:

  • Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
  • Administrative Support: Assist with daily administrative tasks including call & email management and data entry.
  • Customer Service: Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly.
  • Medical Records Management: Maintain and update patient records in compliance with regulations, ensuring confidentiality and accuracy.
  • Team Collaboration: Coordinate with our providers, technical support, and other team members to ensure seamless care.

To succeed in this role, you'll need:

  • Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Experience: Minimum of 2 years of administrative experience, preferably in a healthcare setting.
  • Technical Skills: Proficiency in Google Office Suite, telehealth platforms, and electronic health record systems.
  • Communication: Excellent verbal and written communication skills.
  • Organization: Strong organizational and multitasking abilities, with keen attention to detail.
  • Customer Service: Demonstrated customer service experience with a patient-centered approach.
  • Confidentiality: Understanding of regulations and patient privacy laws.
  • Adaptability: Ability to work independently in a remote setting and adapt to changing priorities.

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