Customer Service Specialist

1 month ago


taytay, Philippines Work Services Full time

Job Summary

At Work Services, we are seeking a highly skilled Customer Service Specialist to join our team in a non-voice role. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through non-voice interactions with clients.

Key Responsibilities

  • Provide timely and effective customer support via phone, email, and chat
  • Ensure customer satisfaction by resolving issues efficiently and professionally
  • Develop and maintain a deep understanding of our products and services to provide accurate information to customers
  • Work collaboratively with internal teams to resolve customer complaints and issues
  • Continuously improve customer service processes and procedures to enhance the overall customer experience

Requirements

  • At least College / Associates Graduate
  • At least 3 Months Costumer Facing Experience
  • Customer Service Representatives and Customer Support skills
  • Customer Satisfaction and Customer Service skills
  • Customer Experience enhancement skills
  • Strong communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Attention to detail and problem-solving abilities

What We Offer

  • Competitive salary up to 23k
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment


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