Technical Support Specialist

1 month ago


Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full time

**Job Title:** Technical Support Specialist - ERP Expert

We are seeking an experienced Technical Support Specialist to join our team at Hunter's Hub Incorporated. This is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.

**Job Summary:** As a Technical Support Specialist, you will be responsible for providing first-class support to our clients who use our Enterprise Resource Planning (ERP) software. You will work closely with our clients to identify and resolve technical issues, provide training and guidance on how to use the software, and ensure that our clients have a positive experience with our product.

**Responsibilities:**

  • Respond to client inquiries and issues related to the supported application software (ERP Financial/Procurement/Sales or HCMS/Payroll)
  • Troubleshoot problems, analyze system logs, and diagnose technical issues to identify and implement effective solutions
  • Ability to work independently, and as part of a team, with potentially multiple assignments
  • Analyze complex ideas or proposals and build a range of meaningful recommendations
  • Serve as a primary point of contact for clients, maintaining regular communication to understand their ongoing needs and identify opportunities for improvement
  • Track and monitor the progress of issue resolution, ensuring timely updates to clients on the status and expected resolutions
  • Continuously seek opportunities to enhance processes, tools, and customer experience
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties

**Requirements:**

  • Bachelor's Degree in Information Technology, Accountancy, or equivalent
  • At least 1 year of working experience in handling ERP system
  • Knowledge in Accounting is a must
  • Experience in providing first-level support via phone, email, and online is a plus
  • Excellent verbal and written communication skills

**Estimated Salary:** The estimated annual salary for this position is $60,000 - $80,000 based on location and industry standards. This figure may vary depending on individual qualifications and experience.



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