Outstanding Customer Experience Advocate

16 hours ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱2,000,000 - ₱3,500,000
Customer Service Representative Job

We are looking for a Customer Service Representative to provide exceptional customer experiences by assisting customers with inquiries, resolving issues and ensuring overall satisfaction.

The ideal candidate will have excellent communication skills, both verbal and written, and be able to work independently as well as part of a team. Strong problem-solving skills with a focus on customer satisfaction are also essential.

Key Responsibilities:
  • Provide timely and accurate responses to customer inquiries via various channels.
  • Assist customers in navigating our products and services to make informed decisions.
  • Resolve customer complaints or issues by identifying root causes and offering effective solutions.
  • Document customer interactions in our CRM system to ensure a smooth follow-up process.
  • Collaborate with other departments to resolve complex issues and enhance the customer experience.
  • Stay informed about product updates and service changes to accurately inform customers.
  • Participate in training sessions and team meetings to improve customer service practices.
Requirements and Qualifications
  • High school diploma or equivalent; additional education is a plus.
  • Proven experience in customer service or a related field.
  • Exceptional communication skills, both verbal and written.
  • Strong problem-solving skills with a focus on customer satisfaction.
  • Ability to work independently and as part of a team.
  • Proficiency in using CRM software and basic computer applications.
  • Flexibility to work varied shifts, including evenings and weekends, as needed.
What We Offer
  • Competitive salary and benefits package.
  • Opportunity for growth and career development.
  • Training and support to enhance technical and customer service skills.
  • Work in a dynamic and multicultural environment.

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