Customer Experience Advocates

21 hours ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱45,000 - ₱75,000
About This Role

TalentPop App is seeking Customer Service Representatives who are passionate about delivering exceptional service and making a meaningful impact with every interaction.

This is an opportunity to join a collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference.

As a Customer Service Representative, you will be the first point of contact for customers, providing timely and effective solutions to their inquiries and concerns.

Your primary goal will be to deliver a world-class customer experience, ensuring that every interaction leaves a positive impression.

You will work closely with our team to resolve customer issues, provide product information, and offer personalized support.

In this role, you will have the opportunity to develop your problem-solving skills, build strong relationships with customers, and contribute to the growth and success of our organization.

We are looking for individuals who possess excellent communication and interpersonal skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Responsibilities
  • Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
  • Assist Customers: Support customers with orders, shipping, product details, and returns.
  • Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.
Requirements
  • Proficiency in English (both written and verbal)
  • At least 1 year of online/remote customer service experience
  • Experience with tools like Gorgias, Zendesk, or Shopify is a plus
  • Excellent problem-solving and communication skills
  • Adaptable and solutions-oriented mindset
Technical Requirements
  • Personally owned PC or laptop with an i5 processor or equivalent
  • Minimum of 15 Mbps for both upload and download internet speed
What We Offer
  • Annual performance-based increases
  • Paid time off
  • Health and dental insurance or a monthly health stipend
  • Holiday bonuses
  • Permanent work-from-home setup
  • Opportunities for career advancement as we continue to grow

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