Client Success Advocate

16 hours ago

Cebu City, Central Visayas, Philippines beBeeRetention Full time ₱380,000 - ₱420,000
Job Title: Client Success Advocate

We are seeking a skilled Client Success Advocate to join our team. As a Client Success Advocate, you will be responsible for delivering exceptional client experiences and driving business growth through strategic partnerships.

This role requires a strong leader who can foster collaborative relationships with clients, develop personalized growth plans, and implement effective solutions to meet their needs.

About the Role

The ideal candidate will have:

  • 1-2 years of leadership experience in BPO/customer service environment
  • 1-2 years of client-facing account management experience
  • Proven track record in team development and coaching
  • Strong English communication skills (written and verbal)
  • Experience in performance management and metrics tracking
Key Responsibilities

Your key responsibilities as a Client Success Advocate will include:

  • Leading direct video interactions with international clients
  • Coaching and developing a high-performing team of virtual assistants
  • Shaping the future of our proprietary software through hands-on testing
  • Building lasting partnerships with clients across global markets
  • Creating pathways for assistant growth and development
Benefits

You can expect a work-from-home setup, full training and onboarding support, and opportunities for career growth and development.

Requirements

To succeed in this role, you should have:

  • Exceptional problem-solving abilities
  • Strong emotional intelligence and empathy
  • Advanced organizational and multitasking skills
  • Ability to thrive in fast-paced environments
  • Excellent documentation and process improvement skills

If you are passionate about developing others and seeing them succeed, thrive in dynamic environments, and believe in continuous improvement and innovation, we encourage you to apply.

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