Customer Experience Coach

12 hours ago


Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱600,000 - ₱1,200,000
Job Description

As a Customer Experience Advocate, you will play a crucial role in ensuring that our front-liners deliver world-class customer experience. Your primary responsibility will be to coach and train agents on essential soft skills required for call handling and customer experience.

  • Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.
  • Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
  • Develop materials and conduct Foundation Skills Training (FST) when needed.

You will work closely with the CE AM and/or CE LAM to prepare for and/or conduct learning and development sessions for support members. Additionally, you will help gather, measure and analyze data to gauge the effectiveness of the CE projects program.


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