Experience Advocate

2 days ago

Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱150,000 - ₱250,000
About Us

Our team is seeking a highly skilled and motivated Customer Experience Advocate

We are looking for someone to join our dynamic team and contribute to providing exceptional customer service.

  • Your Key Responsibilities:
  • Respond promptly and professionally to customer inquiries through various communication channels.
  • Collaborate with customers to identify, replicate, and resolve product issues in a timely and efficient manner.
  • Work closely with team members to deliver effective solutions and ensure customer satisfaction.
  • Share customer insights and feedback during regular team meetings to inform management decisions.
  • Recognize recurring support requests and proactively create knowledge base articles or alternative solutions to reduce ticket volume.
  • Deliver exceptional customer service by maintaining a friendly, empathetic tone and providing timely, proactive responses.
About You

What We're Looking For:

  • A degree in a relevant field such as management accounting, accounting technology, bookkeeping, or related accounting courses.
  • At least 6 months of experience in phone-based customer service support (BPO, VA, etc.).
  • Proficient in English, both spoken and written.
  • Familiar with general accounting fundamentals and accounting software (i.e., SaaS).
  • Open to working graveyard shifts and shifting schedules.
  • Able to maintain a stable internet connection at home.
Benefits
  • A hybrid work setup with 3 days onsite per week.
  • Quarterly performance incentives.
  • HMO coverage on Day 1 plus 2 free dependents.
  • Comprehensive life insurance.
  • 20% night differential.
  • Vacation leave and sick leave credits.
  • Birthday leave and bereavement leave credits.
Training & Development

We offer comprehensive training sessions for new and existing customers to ensure successful product adoption.

This role may close before the stated closing date; we encourage you to apply as soon as possible.


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