Customer Experience Advocate

13 hours ago

Tarlac City, Central Luzon, Philippines beBeeCustomer Full time $50,000 - $70,000

Our business is seeking a highly skilled and empathetic Customer Experience Advocate to join our world-class support team. This is a critical role responsible for providing our users with an outstanding customer experience, ensuring every customer feels heard and valued.

We have grown our brand from the ground up, and now we need a driven and knowledgeable specialist to join us in taking our customer experience to the next level.

This role offers the opportunity to work with one of the fastest-growing and most innovative brands in the market, alongside highly experienced professionals.

  • Provide our users with an exceptional customer experience via in-app live chat, phone, and email.
  • Think critically and proactively to solve complex problems, taking ownership of issues from start to finish.
  • Collaborate with multiple internal stakeholders to gather information and ensure timely, effective resolutions.
  • Meticulously document all customer interactions and resolutions to maintain a clear record and identify recurring issues.

Key skills and competencies include:

  • Exceptional verbal and written communication in English.
  • Emotional intelligence and empathy.
  • Critical thinking and problem-solving mindset.
  • Zendesk and telephony system proficiency.

To succeed in this role, you should have 2+ years of experience in a similar customer support position, proven problem-solving skills, and proficiency with Zendesk and modern telephony systems. Outstanding command of the English language, both written and spoken, is also essential.

We offer a dynamic and remote work environment that allows you to grow professionally and personally. If you are a motivated and empathetic individual who excels in customer-facing roles, we encourage you to apply.

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