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Customer Service Director

1 week ago

Manila, National Capital Region, Philippines Wipro Full time

The Customer Service Director is responsible for managing customer relationships, resolving escalations, and driving business growth. This includes supervising a team of professionals, analyzing reports, and identifying areas for improvement.

About the Role

This is a mid-senior level position that requires strong leadership skills, excellent communication abilities, and a deep understanding of regulatory guidelines applicable in the banking industry.

Key Responsibilities
  • Manage customer relationships and resolve escalations.
  • Supervise Lead Analysts, Senior Analysts, and Analysts.
  • Analyze reports to determine authenticity and identify significant variances.
  • Drive business growth and improve operational efficiency.

We are looking for a highly motivated individual who can lead cross-functional teams, drive business growth, and improve operational efficiency.