Director of Customer Experience
6 days ago
**Director of Customer Experience**
We are looking for an exceptional Director of Customer Experience to lead our customer-facing teams at Intelassist Inc. This role requires a strong leader who can drive business growth through excellent customer service and support.
Main Responsibilities:
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Align customer services, sales, and support with evolving customer needs, technological advancements, and brand identity.
- Drive strategies to champion excellent customer experience.
- Formulate overall customer service strategies and long-range plans.
- Spearhead formulation of policies for the delivery of customer services.
- Direct activities to increase client satisfaction and loyalty.
- Identify and mitigate potential risks to operations, including system outages, data breaches, and Agent/Representative/Associate burnout.
Requirements:
- Candidate must possess at least a Bachelor's/College Degree in any field.
- Intermediate to advanced expertise in Microsoft Excel is required.
- Strong sales and customer service domain experience and excellent people management skills.
- Related experience working as a BPO Operations Director for a minimum of 5 years.
- Experience in team management and performance management.
- Strong decision-making and problem-solving skills.
- Must have excellent verbal and written English communication skill.
- Strong organizational skills.
- High level of integrity and honesty.
- Optimism, calmness, and flexibility.
About Us
We value your effort and aim to empower you. We believe in growing together and providing a supportive work environment.
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