Customer Operations Director

6 days ago


Manila, National Capital Region, Philippines eClerx Full time
Job Overview

eClerx is a leading provider of business process management, analytics, and automation services. We are seeking an experienced Customer Operations Director to lead our customer operations team and ensure quality and efficient delivery for projects undertaken.

Key Responsibilities
  • Manage key customer accounts and ensure quality and efficient delivery for projects undertaken.
  • Develop strong consultative customer relationships through regular communication and effective coordination with clients and service delivery teams.
Requirements
  • Must Haves:
    • Excellent communication and interpersonal skills.
  • Good to Have:
    • Experience in client engagement and BPO/KPO.
  • Qualification:
    • Graduation in Computer Science, Computer Applications or related subjects.

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