Customer Service Representative

3 days ago


Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

Roles and Responsibilities

  • Interact with the customers to provide them with the information and assistance they need on our client's products and services over the phone.
  • Create, manage, and drive closure on service requests.
  • Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
  • Typically handles straightforward problems/issues and refers more complex issues to senior staff.
  • Provide excellent customer service by focusing on providing a great experience.

Minimum Qualifications

  • At least high school graduate
    With 1-year BPO EXP
  • Good English communications skills
  • Strong customer orientation skills
  • Amenable to work Onsite MOA, Pasay City

What We Offer

  • Competitive Compensation Package with Retention Program Incentives, Performance Incentives
  • In-house training
  • HMO on Day 1
  • Dental coverage
  • Personal development programs
  • Meal and other allowances
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