Senior Account Growth Specialist

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerSuccess Full time $30,000 - $50,000
Enterprise Customer Success Manager

The Enterprise Customer Success Manager is a strategic role that focuses on reducing risk and churn, facilitating product adoption, and driving growth within existing accounts. Our team offers thoughtful interactions across our product portfolio, including Ubuntu, open-source infrastructure, and applications.

Key Responsibilities:
  • Onboard new customers, introduce products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications, etc.
  • Coordinate complex projects with developers, IT managers, and decision-makers.
  • Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
  • Manage customer portfolios, identify growth opportunities, and mitigate renewal risks.
  • Conduct regular customer and business reviews with cross-functional teams.
  • Advocate for customers internally and influence product roadmaps and processes.
  • Support customers through reactive ticket requests.
  • Create targeted campaigns for multiple customers via digital touchpoints.
Required Skills and Qualifications:
  • Minimum 5 years of experience related to IT, Linux OS, data applications, storage, cloud, networking, security, migration, IoT.
  • Excellent presentation skills for complex software discussions.
  • Experience improving internal processes and delivering projects on time.
  • Team player with ability to interact across departments and levels.
  • Knowledge of agile methodologies.
  • Proficiency in English, with additional languages like Spanish and Portuguese a plus.
What We Offer:
  • Distributed work environment with biannual in-person team sprints.
  • USD annual learning and development budget.
  • Annual compensation review, recognition rewards, holiday leave, parental leave, wellness programs, travel opportunities, and more.

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