Call Center Team Lead Opportunity

4 hours ago


Makati City, National Capital Region, Philippines Dempsy Resource Management Inc. Full time
About the Role:
We are seeking an experienced Customer Care Supervisor to lead our customer service team and drive business success through exceptional customer service. As a Customer Care Supervisor, you will be responsible for overseeing daily operations, developing process improvements, and collaborating with cross-functional teams to resolve customer complaints and concerns.

Responsibilities:
- Lead a team of customer service representatives, providing coaching, guidance, and feedback to ensure high-quality performance.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve customer complaints and concerns.
- Analyze customer feedback and market trends to identify opportunities for growth and improvement.
- Foster a positive and inclusive team culture that promotes employee engagement and retention.

Qualifications:
- 3+ years of experience in a customer service or call center role, with at least 1-2 years in a supervisory capacity.
- Bachelor's degree in Healthcare Administration, Business Administration, or related field (preferred).
- Certification in customer service or healthcare management is a plus.
- Proven leadership abilities, including conflict resolution, team management, and performance monitoring.

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