Luxury Retail Client Services Manager

12 hours ago


Makati City, National Capital Region, Philippines EPS Staffing Service Group Inc. Full time
About Us

At EPS Staffing Service Group Inc., we are dedicated to providing exceptional customer experiences. Our team of professionals is passionate about delivering tailored solutions that meet the unique needs of our clients.

Job Overview

The Customer Service Lead will be responsible for overseeing the client services team and ensuring the highest level of customer satisfaction. This role requires a strong understanding of luxury retail and international private banking, with excellent communication skills and attention to detail.

Key Responsibilities
  • Lead and mentor a team of Client Service Representatives to deliver exceptional service and ensure client satisfaction.
  • Develop and manage client relationships and provide ongoing support.
  • Handle escalated client situations in a timely and professional manner.
  • Foster a customer-centric culture within the team by exceeding client expectations.
Requirements
  • Minimum 5 years of experience in a customer service environment.
  • Residing within or near Metro Manila.
  • Willingsness to work during Eastern US timezone, weekends, and Philippine public holidays.
  • Open to a 1-year contract duration (renewal or conversion to permanent will depend on performance).
  • Excellent communication skills with American accent, attention to details, and enthusiastic attitude.
Additional Information

This role requires someone who is passionate about delivering exceptional customer experiences and has a deep understanding of luxury retail and international private banking. We are looking for a team player who can communicate effectively with clients and internal stakeholders.



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