Team Lead
4 hours ago
The ideal candidate will have excellent leadership and communication skills, with the ability to drive performance, meet productivity and quality targets, and build a healthy and productive work environment.
Key Responsibilities:- Lead and manage a team of production specialists
- Meet assigned productivity and quality targets
- Drive performance through CPMs, quality, compliance metrics, and employee engagement and retention
- Mentor and troubleshoot team issues as first-level escalation
- Operating procedures
- Service Levels
- Process metrics
- Coaching skills
- Eye for detail
- People Management and Performance Management
- Analytical Reasoning
- MIS awareness
- Escalation guidelines
- Regulatory requirements
- Proficient with MS Office (Word, Excel, PowerPoint)
Required Qualifications:
- Leadership experience
- Communication and interpersonal skills
- Analytical and problem-solving skills
- Coaching and mentoring skills
- Attention to detail and organizational skills
As a Team Leader, you will be responsible for managing a team of production specialists. You will need to drive performance, meet productivity and quality targets, and build a healthy and productive work environment.
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