Healthcare Management Supervisor Role
5 hours ago
Dempsy Resource Management Inc. is a leading provider of innovative solutions in the healthcare industry. We are seeking an experienced Customer Care Supervisor to join our team and drive business success through exceptional customer service.
Key Responsibilities:
- Lead a team of customer service representatives, providing coaching, guidance, and feedback to ensure high-quality performance.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve customer complaints and concerns.
- Analyze customer feedback and market trends to identify opportunities for growth and improvement.
- Foster a positive and inclusive team culture that promotes employee engagement and retention.
Requirements:
- 3+ years of experience in a customer service or call center role, with at least 1-2 years in a supervisory capacity.
- Bachelor's degree in Healthcare Administration, Business Administration, or related field (preferred).
- Certification in customer service or healthcare management is a plus.
- Proven leadership abilities, including conflict resolution, team management, and performance monitoring.
Benefits:
Competitive salary and bonus structure. Comprehensive benefits package, including health insurance, retirement plan, and paid time off. Opportunities for career advancement and professional development.
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