Professional Customer Support Specialist

3 days ago

San Fernando, Central Luzon, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000
Job Summary

As a customer service representative, you will play a vital role in delivering exceptional support to our clients. In this role, you will assist customers with inquiries, provide technical support, and offer product recommendations.

Key Responsibilities:
  • Answer incoming calls and respond to customer inquiries.
  • Provide accurate information about products and services.
  • Resolve customer complaints and issues efficiently.
  • Document all interactions in the CRM system.
  • Follow up with customers to ensure satisfaction.
  • Collaborate with team members to improve service delivery.

Requirements include excellent communication and interpersonal skills, ability to handle high call volumes, strong attention to detail and organizational skills, and previous customer service experience preferred.

Work Environment & Accessibility:

This job operates in a professional office environment, requiring employees to sit/stand for long periods while using a computer and telephone headset. Employees may occasionally need to move about the office to accomplish tasks and may be required to lift up to forty pounds.

Benefits:

MCI offers a competitive compensation package, including HMO coverage, dental benefits, free meal during training, career growth opportunities, allowances for rice, clothing, laundry, and meals, performance bonuses, and more.

Diversity, Equity & Inclusion:

MCI is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We value diversity in all its forms and strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best.

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