Customer Helpdesk Specialist

4 days ago

San Fernando, Central Luzon, Philippines Century Limitless Corporation Full time ₱150,000 - ₱250,000 per year

The Customer Helpdesk Specialist is responsible for providing first-level technical and customer support to clients. This role ensures timely resolution of inquiries, issues, and service requests while maintaining a high level of customer satisfaction.

Job Responsibilities:

  • Monitors urgent client emails and phone calls, and manage urgent duties.
  • Provides timely and professional support via phone, email, and chat to internal and external clients.

Job Qualifications:

  • Graduate of Bachelor's degree in any course
  • Preferably at least 1-2 years experience in customer service role, including high-volume calls, emails, and chats
  • Strong communication skills, both verbal and written
  • Proficient in Microsoft Outlook
  • Hands-on experience with CRM or customer service platforms
  • Willing to be assigned in San Fernando, Pampanga

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