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Care Support Specialist

2 weeks ago

San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,200,000
Job Summary

Our organization seeks a dedicated and skilled Care Support Specialist to provide exceptional customer support to our clients. This role involves handling inbound and outbound calls, emails, and chat services in a courteous and professional manner.

The successful candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team. A strong focus on delivering high-quality customer service, while adhering to established policies and procedures, is essential for success in this position.

Key Responsibilities
  • Respond to customer inquiries and concerns via phone, email, and chat services
  • Resolve issues in a timely and efficient manner, ensuring customer satisfaction
  • Collaborate with internal teams to address complex customer concerns
  • Utilize knowledge base and training materials to provide accurate information
  • Escalate customer concerns to management when necessary
Requirements
  • High school diploma or equivalent required; relevant experience preferred
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong organizational and time management skills
  • Basic computer skills, including proficiency in Microsoft Office Suite
Benefits

We offer a competitive compensation package, including HMO coverage and dependent benefits. Additionally, we provide opportunities for career growth and development, a positive and inclusive work environment, and employee shuttle services.

Our company values diversity and equality, and we are committed to creating an inclusive workplace where every employee feels valued and supported.

Reasonable Accommodation

We strive to provide reasonable accommodations for employees with disabilities. If you require any accommodations, please contact our Human Resources department.