Multichannel Customer Support Specialist

2 days ago

San Fernando, Central Luzon, Philippines beBeeCustomerSupport Full time ₱18,000 - ₱25,000
Job Overview

We are seeking a highly skilled and motivated customer support professional to deliver exceptional service to our clients.

Duties and Responsibilities:
  • Handle incoming calls regarding order entry and status updates.
  • Provide assistance via email and chat platforms, managing multiple conversations simultaneously.
  • Follow established communication protocols for various topics.
  • Identify customer needs, clarify information, research issues, and offer solutions or alternatives.
  • Upsell products when appropriate, based on customer preferences.
  • BUILD STRONG RELATIONSHIPS WITH CUSTOMERS through regular engagement and follow-up.
  • Maintain accurate records of all interactions in our database.
  • Meet individual and team performance targets.
Key Qualifications:

To succeed in this role, you will need excellent communication skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment. Proficiency in multi-channel communication tools is essential, as is the ability to maintain confidentiality and handle sensitive information with discretion.

Benefits:

This position offers a competitive compensation package, including opportunities for professional growth and development. As a member of our team, you will have access to ongoing training and support, enabling you to stay up-to-date with industry best practices and advance your career.

About Us:

We are a dynamic organization committed to delivering exceptional customer experiences. Our team is passionate about providing world-class service, and we're looking for like-minded individuals who share our vision.

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