
Therapist Coordinator
2 days ago
We're seeking a highly motivated and empathetic Therapist Coordinator to join our team. As a key member of our organization, you'll be the first point of contact for clients seeking therapy services.
Job Responsibilities:
- Answer inbound calls and emails, providing helpful and professional support to clients.
- Reach out to clients on our waitlist and guide them toward scheduling therapy sessions with licensed therapists.
- Collect basic information from clients to ensure accurate matching with suitable therapists.
- Accurately record client details in our systems, ensuring seamless communication between clients and therapists.
- Build trust and rapport with clients through empathy and clear communication, resolving any issues that may arise.
- Participate in training programs to develop skills in promoting our therapy services to individuals, clinics, and companies.
Requirements:
- Strong English communication skills (spoken and written).
- 1–2 years' experience in customer service, call center, or BPO work.
- A patient and professional approach when interacting with clients, even in challenging situations.
- Comfortable learning new tools and technologies, including CRM and EHR systems.
- Reliable, self-motivated, and able to work independently in a remote setting.
- Sales experience is not required; we provide comprehensive training.
Benefits:
- Annual paid time off.
- Paid US holidays.
- Paid birthday off.
- Monthly health stipend.
- Performance-based bonus opportunities.
Additional Information:
- Seniority level: Executive.
- Employment type: Full-time.
- Job function: Customer Service.
- Industry: Healthcare.
Our organization values diversity and equality, welcoming applicants from all backgrounds to join our team.
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