Remote Healthcare Administrative Specialist

1 day ago

Cebu City, Central Visayas, Philippines beBeeAdministrative Full time $40,000 - $60,000
Healthcare Support Role Overview

This remote healthcare support role involves providing administrative assistance to a physical therapy practice. The ideal candidate will have experience as a Medical Assistant, Virtual Assistant or similar role in a healthcare setting.

Key Responsibilities:
  • Confirm patient appointments and manage the appointment calendar with precision and attention to detail.
  • Handle patient inquiries promptly and professionally via phone and email ensuring exceptional communication and empathy.
  • Maintain accurate and confidential patient records adhering to HIPAA guidelines.
  • Coordinate daily schedules in collaboration with medical staff to optimize patient care and therapist efficiency.
  • Ensure patient privacy and confidentiality at all times.
  • Handle appointment rescheduling efficiently to accommodate patient needs.
  • Manage referrals from other healthcare providers verify insurance coverage and obtain pre-authorizations.
  • Update patient files with insurance information and explain benefits to patients as needed.
  • Liaise with insurance providers to clarify coverage details and resolve issues.
  • Coordinate therapist schedules and manage patient appointments seamlessly.
  • Send appointment reminders and respond to patient inquiries in a timely manner.
  • Maintain electronic medical records with accuracy and attention to detail.
  • Provide virtual assistance to patients answering calls and assisting with inquiries effectively.
  • Prepare documents and manage email correspondence professionally.
  • Perform data entry tasks and generate basic reports as required.
  • Maintain a waitlist for appointments and assist in creating standard operating procedures (SOPs) for improved practice efficiency.
Requirements:
  • Proven experience as a Medical Assistant Virtual Assistant or similar role in a healthcare setting.
  • Strong knowledge of medical terminology and familiarity with electronic medical records (EMR) systems experience with WebPT EMR is highly desired.
  • Excellent communication and interpersonal skills with a patient-centric approach.
  • Organizational skills and ability to manage multiple tasks with precision.
  • High level of professionalism and commitment to patient confidentiality.
  • Problem-solving skills and ability to work independently in a remote environment.
Benefits:
  • Flexibility and autonomy working remotely.
  • Opportunity to make a positive impact on patient outcomes.
  • Continuing education and training opportunities.

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