Patient Service Liaison

5 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeePatientServices Full time ₱150,000 - ₱250,000

Delivering exceptional patient service requires a unique blend of empathy, efficiency and organizational skills. As a Patient Services Representative you will be the vital connection between patients, their families and medical professionals.

We are seeking individuals with a strong understanding of healthcare policies and procedures, who are dedicated to providing outstanding service in a fast-paced environment.

Key Responsibilities
  • Engage with Patients: Answer incoming calls professionally, assist with queries and address concerns to ensure a positive patient experience.
  • Billing and Collections: Collect outstanding balances and assist patients with billing-related inquiries.
  • Coordinate with Third Parties: Support insurance companies and other entities with patient account-related questions.
  • Proactive Outreach: Place outbound collection calls to follow up on patient accounts.
  • Team Collaboration: Cross-train and support your team to ensure seamless operations and task continuity.
  • Maintain Confidentiality: Uphold HIPAA guidelines to protect patient health information.
  • Exhibit Professionalism: Demonstrate reliability, punctuality and alignment with company values and goals.
Qualifications
  • A high school diploma is required; an associate or bachelor's degree is preferred.
  • Experience in a healthcare or customer service setting is advantageous.
  • Strong communication and interpersonal skills are essential.
  • A basic understanding of medical billing, insurance processes and HIPAA regulations is necessary.
  • The ability to handle confidential information with integrity and discretion is crucial.
  • Organized, detail-oriented individuals who can multitask in a fast-paced environment are ideal.
  • Familiarity with healthcare systems or contact center software is beneficial.
Why Work with Us?
  • You will work in a supportive and collaborative environment.
  • You will make a meaningful impact on patients' healthcare journeys.
  • You will gain valuable experience in the healthcare industry.

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